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Cancellation and Refund Policy

At Bestie Clothes, we strive to provide the best shopping experience for our customers. This Cancellation and Refund Policy outlines the procedures for cancelling orders and obtaining refunds for purchases made on our website. By placing an order with us, you agree to comply with this policy. Please read it carefully.

  1. Cancellation of Orders:
    a. You may request to cancel your order within [number of hours or days] from the time of purchase. To initiate a cancellation, please contact our customer support team at +91 9358162252.
    b. If your order has already been shipped, we regret that we cannot cancel it. In such cases, you may refer to our “Returns” section for information on initiating a return.
  2. Refund Eligibility:
    a. Refunds will be considered for orders that meet the following criteria:
    i. The order is cancelled within the specified time frame mentioned in section 1(a).
    ii. The product is eligible for a refund according to our “Returns” policy (see section 3).
    iii. The product is in its original condition, unworn, and with all tags attached (except in cases of product defects).
  3. Returns Policy:
    a. Our Returns Policy governs the eligibility and process for returning products. Please refer to the “Returns” section on our website for detailed information on the return process, including eligibility, time frames, and return shipping instructions.
  4. Refund Process:
    a. Once your cancellation request is approved, or your returned product is received and verified, we will initiate the refund process.
    b. Refunds will be issued to the original payment method used for the purchase. Please allow [number of days] for the refund to be reflected in your account, depending on your payment provider.
  5. Non-Refundable Items:
    a. Certain products may not be eligible for a refund, such as:
    i. Products marked as “Final Sale” or “Non-Returnable” at the time of purchase.
    ii. Products that do not meet the eligibility criteria as stated in our “Returns” policy.
    iii. Products damaged due to customer misuse, negligence, or non-compliance with care instructions.
  6. Shipping Costs:
    a. Shipping costs for cancelled orders will be refunded in full.
    b. For returned items, shipping costs may be deducted from the refund amount, depending on our “Returns” policy.
  7. Damaged or Defective Products:
    a. If you receive a damaged or defective product, please contact our customer support team immediately at [Your Customer Support Email/Phone].
    b. We may request photographs or other evidence of the damaged or defective item to initiate the refund or replacement process.
  8. Changes to the Cancellation and Refund Policy:
    a. We reserve the right to update this Cancellation and Refund Policy at any time without prior notice.
    b. Any changes will be effective upon posting on our website.
  9. Contact Us:
    If you have any questions or need assistance with our Cancellation and Refund Policy, please contact our customer support team at +91 9358162252.

Thank you for choosing Bestie Clothes for your fashion needs. We are here to ensure your shopping experience is delightful and hassle-free.


Please tailor the Cancellation and Refund Policy to match the specific practices and services of your online clothes store. Additionally, consider consulting with a legal professional to ensure compliance with applicable laws and regulations.

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